Privacy Policy

Last Updated: December 23, 2025
Effective Date: December 23, 2025

1. Introduction

Welcome to Wisy ("we," "our," or "us"). We are committed to protecting your privacy and ensuring transparency about how we collect, use, and safeguard your personal information. This Privacy Policy explains our practices regarding data collection and usage when you use our mobile application (the "App").

By using Wisy, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with any part of this policy, please do not use our App.

Age Restriction: Wisy is intended for users who are 18 years of age or older. By using this App, you represent and warrant that you are at least 18 years old. We do not knowingly collect information from individuals under 18 years of age.

2. Information We Collect

2.1 Information You Provide

When you use Wisy, you may provide us with the following types of information:

• Account Information: Username, profile name, and profile picture
• User-Generated Content (UGC): Posts, comments, messages, room chats, images, and other content you create or share within the App
• Communication Data: Messages, chat content, and communications you send through the App
• Profile Information: Bio, preferences, and other optional profile details

2.2 Automatically Collected Information

When you use the App, we may automatically collect certain information, including:

• Device Information: Device type, operating system version, unique device identifiers
• Usage Data: How you interact with the App, features you use, time spent on the App
• App Performance Data: Crash reports, performance metrics, and technical logs

2.3 In-App Purchase Information

When you make in-app purchases within Wisy:

• All purchases are processed through Apple's secure payment system (App Store)
• We do not collect, store, or process your payment card information
• We receive purchase confirmation and transaction identifiers from Apple
• We track your in-app currency balance and purchase history for App functionality
• Transaction receipts are managed by Apple and subject to Apple's Privacy Policy

2.4 Information We Do Not Collect

We do not collect:

• Location information or GPS data
• Third-party authentication data (e.g., Google or Apple Sign-In credentials)
• Payment card numbers, bank account information, or other financial data (all processed by Apple)

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Enable user interactions, including messaging, room chats, and community features
• Moderate content and enforce our Community Guidelines and Terms of Service
• Process and manage in-app purchases and currency transactions
• Respond to your inquiries, comments, and feedback
• Send you important updates about the App and our services
• Prevent fraudulent activity and ensure App security
• Comply with legal obligations and enforce our rights

4. User-Generated Content (UGC) and Content Moderation

Wisy allows users to create, share, and interact with various types of content, including posts, comments, messages, and room chats. We take the safety and integrity of our platform seriously.

4.1 Prohibited Content

Users are strictly prohibited from creating, posting, sharing, or transmitting any content that:

• Sexual or Explicit Content: Pornographic material, sexually explicit images or videos, sexual solicitations, or any content that promotes sexual services
• Disturbing or Offensive Content: Graphic violence, gore, disturbing imagery, content depicting harm to individuals or animals, or any material designed to shock or offend
• Gambling-Related Content: Promotion of gambling, betting, casinos, lotteries, or any form of wagering activities
• Illegal Drugs and Substances: Content promoting, selling, or glorifying illegal drugs, drug use, drug paraphernalia, or substance abuse
• Political Content: Political campaigning, electioneering, partisan political discussions, or content that promotes specific political candidates or parties
• Discriminatory or Hateful Content: Content that promotes discrimination, hatred, or violence based on race, ethnicity, religion, gender, sexual orientation, disability, nationality, or any other protected characteristic
• Harassment and Bullying: Content that harasses, bullies, threatens, or intimidates other users
• False or Misleading Information: Spreading false information, misinformation, or deceptive content
• Spam and Unauthorized Commercial Content: Unsolicited advertisements, spam, pyramid schemes, or unauthorized commercial solicitations
• Copyright Infringement: Content that infringes upon intellectual property rights, trademarks, or copyrights

4.2 Content Moderation and Enforcement

We reserve the right to:

• Review, moderate, and remove any content that violates our Community Guidelines or Terms of Service
• Suspend or terminate accounts of users who repeatedly violate our policies
• Report illegal content to appropriate law enforcement authorities
• Use automated tools and manual review to identify and remove prohibited content
• Request additional information from users to verify compliance with our policies

4.3 Zero Tolerance Policy

Wisy maintains a zero-tolerance policy for offensive, inappropriate, or abusive content or behavior. We do not tolerate users who:

• Post or share content that violates our Community Guidelines
• Harass, bully, or threaten other users
• Use the App for illegal activities
• Attempt to circumvent our moderation systems
• Create multiple accounts to avoid enforcement actions

Users who engage in such behavior will face immediate action, including but not limited to content removal, account suspension, or permanent account termination, without prior warning. Please note that account termination due to policy violations is not eligible for refunds of any in-app purchases.

5. In-App Purchases

Wisy offers in-app purchases that allow you to acquire virtual currency (coins) and premium features. The following terms apply to in-app purchases:

• Payment Processing: All in-app purchases are processed through Apple's App Store payment system. We do not collect, store, or process your payment information directly.
• Purchase Authorization: By making an in-app purchase, you authorize Apple to charge your Apple ID account for the purchase amount.
• Virtual Currency: Coins purchased within the App are virtual currency with no cash value and cannot be exchanged for real money or refunded, except as required by law.
• Refund Policy: In-app purchases are generally non-refundable. Refunds may be available in accordance with Apple's refund policy and applicable consumer protection laws. To request a refund, please contact Apple Support through your device's App Store settings.
• Purchase History: Your purchase history is maintained by Apple and subject to Apple's Privacy Policy. We track purchase confirmations to provide App functionality.
• Price Changes: We reserve the right to change the prices of in-app purchases at any time without prior notice. Price changes will not affect purchases already completed.
• Promotional Offers: We may offer promotional pricing or discounts on in-app purchases from time to time. These offers are subject to availability and may be withdrawn at any time.

Important: If your account is terminated due to violations of our Community Guidelines or Terms of Service, you will not be eligible for refunds of any in-app purchases made prior to termination.

6. End User License Agreement (EULA)

By downloading, installing, or using Wisy, you agree to be bound by our End User License Agreement (EULA), which includes the following key terms:

• Acceptable Use: You agree to use the App only for lawful purposes and in accordance with all applicable laws and regulations
• Content Responsibility: You are solely responsible for all content you create, post, or share through the App
• Prohibited Activities: You agree not to engage in any activities that violate our Community Guidelines or Terms of Service
• Account Security: You are responsible for maintaining the confidentiality of your account credentials
• Termination Rights: We reserve the right to suspend or terminate your account at any time for violations of our policies
• Intellectual Property: You retain ownership of your content but grant us a license to use, display, and distribute it within the App
• In-App Purchases: You acknowledge that virtual currency and in-app purchases are non-refundable except as required by law

By using Wisy, you explicitly acknowledge and agree that:

• You will not post, share, or transmit any offensive, inappropriate, or abusive content
• You understand that we have a zero-tolerance policy for such content and behavior
• You accept that violations may result in immediate account termination without refund
• You will comply with all applicable laws and regulations when using the App

7. GDPR Compliance

If you are a user located in the European Economic Area (EEA) or United Kingdom, the following additional rights apply to you under the General Data Protection Regulation (GDPR):

7.1 Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: When you provide explicit consent for specific processing activities
• Contractual Necessity: To fulfill our contractual obligations to provide the App and its services, including processing in-app purchases
• Legitimate Interests: To maintain App security, prevent fraud, and improve our services
• Legal Obligation: To comply with applicable laws and regulations

7.2 Your Rights Under GDPR

You have the following rights regarding your personal data:

• Right of Access: You can request access to your personal data we hold
• Right to Rectification: You can request correction of inaccurate or incomplete data
• Right to Erasure ("Right to be Forgotten"): You can request deletion of your personal data under certain circumstances
• Right to Restrict Processing: You can request that we limit how we use your data
• Right to Data Portability: You can request a copy of your data in a structured, machine-readable format
• Right to Object: You can object to certain types of data processing
• Right to Withdraw Consent: Where processing is based on consent, you can withdraw it at any time

7.3 Exercising Your GDPR Rights

To exercise any of these rights, please contact us at dev@wisycafe.com. We will respond to your request within one month, though this period may be extended by two additional months if necessary, taking into account the complexity and number of requests.

7.4 Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Purchase transaction data may be retained for accounting and legal compliance purposes as required by applicable law. When you delete your account, we will delete or anonymize your personal data, subject to legal retention requirements.

7.5 International Data Transfers

Your personal data may be transferred to and processed in countries outside the EEA. We ensure that appropriate safeguards are in place to protect your data in accordance with GDPR requirements.

8. Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

• Data is stored on secure servers with encryption at rest
• All data transmissions are encrypted using industry-standard protocols
• We regularly review and update our security practices
• Access to personal data is restricted to authorized personnel only
• Payment information is processed exclusively through Apple's secure systems

9. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating the App and conducting our business
• Apple Inc.: In connection with in-app purchases, we share transaction information with Apple as necessary for payment processing
• Legal Requirements: When required by law, court order, or government regulation
• Safety and Security: To protect the rights, property, or safety of Wisy, our users, or others
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share your information

10. Third-Party Services

The App may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access, including Apple's Privacy Policy regarding App Store and in-app purchase processing.

11. Children's Privacy

Wisy is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information immediately. If you believe we have collected information from a child under 18, please contact us at dev@wisycafe.com.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy in the App and updating the "Last Updated" date. Your continued use of the App after such modifications constitutes your acceptance of the updated Privacy Policy.

13. Your Choices and Rights

You have the right to:

• Access and update your personal information through your account settings
• Delete your account and associated data
• Opt out of certain communications
• Request a copy of your personal data
• Report content that violates our Community Guidelines
• Manage your in-app purchase settings through Apple's App Store settings

14. Contact Us

15. Acknowledgment

By using Wisy, you acknowledge that you have read and understood this Privacy Policy, including our zero-tolerance policy for offensive, inappropriate, or abusive content, and our in-app purchase terms. You agree to comply with all terms and conditions outlined herein, and you understand that violations may result in immediate account termination without prior notice or refund of in-app purchases.